Amazon Connect is an easy-to-use, cloud-based customer contact center that helps you create powerful customer engagement solutions. However, several commonly requested features are not included out-of-the-box. Additionally, Amazon Connect on its own is not a fully managed solution.
The Perficient Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. PACE delivers a next-generation cloud-based contact center power by Amazon Connect that is ready for deployment and packed with features.
Enhance Amazon Connect with the
Perficient Amazon Connect Experience (PACE)
The Perficient Amazon Connect Experience (PACE) amplifies the power of Amazon Connect with added features and managed services.
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Pacific Northwest National Laboratory
The laboratory needed to replace its legacy contact center application and migrate its on-premises infrastructure to the cloud in order to enhance global communication and assist employees with technical issues.